Can I edit my account details?

From your profile, you can only change your PIN. To change any other account details, don't hesitate to get in touch with our Customer Support for guidance.

Important Notes

Where can I find the Terms and Conditions?

You can find the link to our general Terms and Conditions by scrolling to the bottom of the

Important Notes

Where can I locate Privacy Notice?

You can find the link to our Privacy Notice by scrolling to the bottom of the home page.

Important Notes

How can I join website?

To join us, simply go to the registration section and follow the steps on your screen.

You will need to:

• choose a unique username and password;
• enter your personal details;
• accept our Terms & Conditions and Privacy Notice.

Note: make sure you have not already registered an account in the past. If in doubt, contact Customer Support for assistance.

Important Notes

How can I close my account?

In order to close your account, you can contact Customer Support via Live Chat or email, and they will assist you.

Also, you can check the Responsible gaming section for more information on account closure.

Important Notes

How do I make a formal complaint?

You can make a formal complaint by sending an email to Customer Support to be reviewed by the responsible department. More details on our Complaints Resolution Procedure can be found in our Terms & Conditions

Important Notes

I forgot the username/email address I used to register my account. What should I do?

Please contact Customer Support for assistance.

Important Notes

I am having trouble logging into my account. What should I do?

Here are a few things you can try:

• Double check the username and password you are entering are correct. The password is case-sensitive, so make sure your Caps Lock key is not enabled.
• If you have recently changed your password, try clearing your browser’s cache & cookies.
• Try a different browser and/or device.

If you are still not able to log in to your account, contact Customer support for assistance and provide a screenshot of the error message you received.

Important Notes

I forgot my password, how can I recover it?

You will see the 'Forgot your password?' link on the login page.

Click on it and enter the email address used during registration to receive an email to reset your password automatically.

In case you don't receive an email, don't hesitate to get in touch with Customer Support for assistance.

Important Notes

Can I create more than one account?

Each player can only create one account.

Any other linked accounts will be recognized as duplicates and closed. Details on duplicate accounts can be found in our Terms & Conditions

Important Notes

Why am I not able to open an account?

You might not be able to open an account if:

a) your country belongs to a restricted jurisdiction;

A list of restricted jurisdictions can be found in the general T&Cs of our website.

b) if you already created an account previously;

c) you are less than 18 years old.

Please get in touch with our Customer Support Team if you don't recall registering an account but have any doubt regarding this. You can reach us via Live Chat and Email [email protected].

Important Notes